Exception and Document Tracking

ExceptionComplete is a very flexible and highly customizable tool for managing the gathering of customer information such as periodic financial statements and insurance documents. ExceptionComplete ensures that nothing falls through the cracks, using reminder letters and reports to identify items needing attention.

Business Finances Customer Data

  • Store data for customers, commitments, loans and collateral
  • Update data nightly from your host system using import utilities. Contact us for info!
  • Customize which fields of information are tracked

Checklists

  • Create checklists for customers, commitments, loans, or collateral
  • Define checklist items for any information you want be reminded to gather
  • Create as many checklists as needed
  • Organize checklist items by category

Reports Standard Reports

  • Exceptions – Report by Loan Officer, Exception Category, or Customer; this gives great flexibility in managing items needing attention
  • Letters – Remind customers of items coming due or past due
  • Covenant Compliance – Ensure that customers meet covenant obligations
  • Indirect Liability – Report total liability from all loans for which a guarantor is legally responsible
  • Related Parties – Report total liability from all loans with a related party relationship

Quick View Reminder Screens and Ticklers

  • Create reminders which are in addition to the standard checklist process
  • Use to remember specific information about a particular customer, loan, etc.
  • Use as personal reminders, they are for the person who creates them

Projections Customize

  • Define fields for customer data. Add user-defined fields, remove unwanted fields.
  • Request custom reports or letters based on your requirements. Add logos.

Integrate with FISCAL

  • Import data from host system nightly using import utilities
  • Pull financial ratios directly from FISCAL spreadsheet tool

“CommerceWest wanted to give you an update on our use of ExceptionComplete. I’ve personally worked on two other tickler programs with banks for tracking data the bank must obtain and for tracking covenants. ExceptionComplete is by far the most efficient and easy to use system I’ve worked with. Some of the key features we appreciate are:

  • The automatic update of an items due date when checking something off of ExceptionComplete; this saves us data entry time on a daily basis.
  • The ability to search by name or loan number and especially searching by “contains” within the name of a client is very convenient. Locating a client in the system is never a problem.
  • The quality of the letters that the system generates keeps with the standard of material the bank sends to its clients.
  • The different reports the system can generate allow us to quantify the information outstanding or coming due in different formats to meet the needs of both management as well as individual loan officers.

These are items that I’ve experienced difficulty with when using other tracking programs, and these features have made ExceptionComplete a big key to my department’s success.

Lastly I’d like to mention your customer support and company’s ability to modify and customize ExceptionComplete to meet the bank’s specific needs. This has allowed and is continuing to allow my department to do more, without adding staff or time which is truly adding to the department’s efficiency and the bank’s bottom line.

Thank you for your hard work and support. We look forward to a continued and prosperous relationship.”

Analyst, CommerceWest Bank

Call 800.248.5550 for more information on ExceptionComplete.