FISCAL Credit Suite Support

Whether it’s a quick question, technical direction, or an installation-specific quandary, Technical Support and Consulting Services can provide the answer for FISCAL and ExceptionComplete questions, issues, and concerns.

Toll-free: 800.248.5550
Local: 843.571.5700
9:00 a.m. – 5:30 p.m. Eastern Time

FISCAL Credit Suite Support
Ongoing technical and user support is part of the annual maintenance contract. Support is also available free of charge for potential customers using a trial version of the programs. There is no charge for resolving technical issues, answering user questions, working through specific scenarios, or support for program upgrades. However, our support service is not a substitute for product training.

“One phone call, answered by a live person, resolved a problem that had hounded
me for hours. I only wish that I had called for support earlier.” ~ FISCAL Credit Suite user

FISCAL Credit Suite Training
On-site training at your location for FISCAL and for ExceptionComplete is available as part of the purchase package or as a separate service. In-depth training using either sample credit data or your data will maximize the institution’s efficient use of the software. Get answers, learn power-user tips, discover upcoming features, and increase the return on your investment! Institutions with new employees using the software can also benefit from refresher training. Call us today to discuss your training needs!
FISCAL Credit Suite training is also available at the Users Conference in Charleston, SC.

We are excited about the capabilities of FISCAL, and found the training/orientation to be very helpful. Barry clearly is competent in both the software/material and in the training process.
I think FISCAL is a very strong tool that will help us in the business (and lending) community.
~ SBDC State Director

FISCAL Credit Suite Consultation
FREE consultation services to determine the best configuration of FISCAL Credit Suite for a particular institution are available before purchasing the software. Each institution will benefit from installing the correct software in the correct manner.

“The software works well, and needs little technical support. As questions have arisen,
answers are generally provided immediately. Calls are returned promptly.
FISCALTechnical Support staff is resourceful and very helpful!” 
~ FISCAL Credit Suite IT administrator, Northland Financial

FISCAL Credit Suite Implementation
Basic support for the installation and implementation of FISCAL Credit Suite components is available at no charge. Complicated technical specifications or data import issues which require in-depth support during the installation/implementation processes should be discussed during the consultation phase.

“Help is just a phone call away.”
~ Ken Adams, Chief Credit Officer, The Bank of Southside Virginia