During implementation – as you grow – for new hires – as roles change within your organization – you’re never on your own.
We make upgrades easy, allowing installation from cds or downloads of:
• Annual product updates with new features
• Updated help documentation
• Custom reports and applets
Our products are useful from the start. New, occasional, and power users
can find more value and increasing benefits through:
• How-to videos
• Newsletters and user conferences
• Customized web-based or onsite training
Whether you need a quick answer or require more technical expertise, we’ve got you covered. We can:
• Communicate by phone or email
• Work directly with you via the web
• Work with your IT department
MAKE THE MOST OF YOUR INVESTMENT
WHAT YOU CAN EXPECT
Client software is installed on workstations or in a Citrix / Terminal server configuration. The database is installed using our simple tool or can be managed in Microsoft SQL Server Management Studio. We will coordinate the work with your IT department. The whole process usually takes about an hour.
Once installed, FISCAL and CrossLink (our data transfer management application, if applicable) will be structured to work specifically with your products, policies, and data. A regular meeting with your implementation contact keeps everyone on task and on schedule.
Our one-on-one introductory walk-throughs give you basic proficiency in the software right away. When your team is ready for more, online options use real-world scenarios focused by task and topic with hands-on exercises. Onsite training is the most interactive, relevant, and consultative, and can include work with your actual data and files. Free “How-to” videos also provide a quick introduction or refresher to the program’s use and features.
04 UP & RUNNING
FISCAL is generally usable right out of the box. Over the course of the next few weeks, we will continue to check with your implementation contact to be sure you get exactly what you need, from adding functionality to reports to coordinating training.