Building long-term relationships with our customers is at the heart of our business.
FISCAL Feedback
Prior to FISCAL we were using internally-built spreadsheets which were subject to human error in calculations and formulas. It is reassuring to know that with FISCAL all these important figures are accurately calculated. The various reports have helped us be more consistent across the institution, no matter who the analyst is. Bankers know exactly where to look for the information needed in the decision-making process. FISCAL is also a great time-saver.
When I used Global Cash Flow for the first time, I thought, “Wow, that was fast!” I hadn’t realized how much time I had been wasting using a spreadsheet.
We just had an internal review, and the reviewers said the reports were very easy to read and had everything we should look for when analyzing a file.
From Day 1, I found the program very beneficial with many options available beyond the spreading tools. Ten years later, we are expanding our use with the core interface which will be a huge time saver, allowing analysts more time to focus on analyzing the financial information. There may be many products of this type on the market, but you will not find a more affordable detail-oriented product, or a better team of professional, courteous, and knowledgeable people than our partners with FISCAL!
FISCAL TRACKING Feedback
We were using way too many spreadsheets, and the process was cumbersome. FISCAL TRACKING allows us to track file deficiencies, policy exceptions, and financial statements and gives us easy access to a nice variety of reports. It also prepares letters to our borrowers, which saves a great deal of time.
Loan officers, analysts, and back office personnel can each do their own part in tracking all types of exceptions, without relying on one person to handle everything involved, or worse yet using pencil and paper to check things off lists. We especially appreciate the ease of reporting and the ability to generate letters to request financial information.
We had a 70% reduction in our exception rate! The auditors were impressed with the way we use FISCAL TRACKING to manage files, insurance, and technical exceptions – anything that would be an exception in a business file.
Customer Support Feedback
The FISCAL Support Team always really understands what I am trying to accomplish and why. Very few companies know their clients’ needs so well, and I really appreciate it!
FISCAL’s customer support is extremely helpful and prompt. They responded to me immediately, and within just a few minutes had resolved an issue, saving me several hours of work.
The support team has been amazing!
I absolutely LOVE the customer service from FISCAL! It was one of the key selling points for us when we were trying to decide between various options.
The FISCAL Support Team goes far beyond the definition of great customer service, providing excellent product training, and are invaluable assets of the company. At times I forget they are a vendor as they seem to be an integral part of our organization.
Our Tools Work the Way You Work
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